Live Chat Support Agent
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Turn your website into a two-way spoken language
People return to your website with a goal in mind, however, generally, they have facilitated to end the task. Live chat support turns any online page into a period of time spoken language, thus you'll quickly answer queries and supply extra data to seal the deal.
Live chat will increase the chances of turning prospects into customers. And studies show that live chat has the best satisfaction level versus different channels. to try to do it right, select resolution|an answer} wherever internet chat is solely another channel to deploy from your all-in-one application - not a standalone solution. live chat support agent
All-in-one omnichannel
As the variety of channels you provide continues to grow, thus will the complexness of managing them. A pre-integrated omnichannel answer — just like the one Genesys provides — puts everything along.
That means one agent desktop and one agent schedule across all channels. There’s one supply for knowledge and reportage and one administrator for moves adds, and changes.
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Customer profiles and spoken language histories
Give your agents everything they have to form a private live chat. With Genesys, agents see your website visitors' profiles and their spoken language history, in order that they have the context to tailor the interaction.
Agents even have access to a centralized knowledge domain, whisper work, or conferencing with a topic matter skilled to drive 1st contact resolution.
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Proactive engagement
Be proactive. Our live chat tools allow you to proactively reach resolute customers supported by their activity on an online page.
You can trigger the extension of invites supported business rules, like client behavior, agent handiness, and client profile or segmentation. It's all concerning connecting at the correct moment.
Contact center security compliance
Obsessive security
Rest straightforward knowing your chats are secure and compliant. Genesys uses HTTPS and Transport Layer Security (TLS) to secure and support chat sessions.
Credit card ANd different in person recognizable data may be detected and disguised so transcripts don’t contain sensitive data - or there’s a choice to mask in real-time if that’s your preference. And with genuine webchat, you'll opt to need users to sign up with their credentials before they will begin a talk session.
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