What type of passengers are eligible for refund after missing their flight in the southwest? According to Southwest missed flight refund only travelers with refundable tickets will be qualified for returns, and only under the circumstances laid out in Southwest's no show policy. In addition to this, voyagers can reschedule their reservation and request a refund if they know in advance that they will miss their flight. The Southwest missing flight fee may be deducted from these refunds or they may be given in full.